gymcel Support

Need help? Email ahmed-hamza.sahl@vconsult.at. We aim to respond within 48 hours.

Restore a subscription

On the paywall or in Profile, choose Restore Purchases. Use the same Apple ID that made the purchase.

A scan failed

Use a clear, well-lit photo with the subject fully visible. Check that gymcel has camera or photo-library permission in iOS Settings, then try again.

Delete your account

Open Profile, choose Delete Account, and confirm. This permanently removes your account data and uploaded photos.

Manage or cancel a subscription

Open the iOS Settings app, tap your Apple Account, choose Subscriptions, then select gymcel.